Maintenance and support

Support that keeps your site stable and improving.

Proactive care, updates, fixes, and steady improvements, so your site stays fast, secure, and accessible, and you stop worrying about it.

Get a quote See pricing

Responsab delivery ecosystem hub graphic

Technical fixes and issue resolution

Performance and accessibility improvements

Routine updates and platform care

Ongoing support for internal teams and partners

Maintenance & Support

Support that keeps sites healthy

Updates & security

Core, module, and plugin updates with security monitoring.
Performance monitoring

We watch speed and uptime so you don't have to.
Fixes & improvements

Ongoing tweaks, bug fixes, and small enhancements.
Priority communication

A reliable partner who responds when you need help.

Worried about your site going down?

Get a free maintenance and security review of your current site.

Request an audit

Done-for-you site care

Proactive maintenance so your site stays fast, secure, and current.

Service Scope

What Responsab handles within maintenance and support

The support offer is designed to keep websites functional, current, and easier to improve over time. That includes both reactive help and proactive upkeep.

Monitoring and issue response

Regular checks and practical troubleshooting that help catch issues before they become bigger problems.

Monitoring Issue triage Response support

Updates and security care

Platform updates, plugin or module maintenance, and the routine work required to keep the site current.

Updates Security care Platform health

Performance and accessibility

Cleanup and improvements that help the site stay faster, more usable, and better aligned with best practices.

Performance Accessibility QA improvement

Ongoing delivery support

A long-term support relationship for content needs, feature follow-through, and continued refinement after launch.

Retainers Content support Feature follow-through

Where It Fits

When ongoing support becomes the right investment

Support work matters most when the site is important to the business, the internal team needs backup, or launch is only the first phase of the work.

Post-launch stability

For teams that need someone watching the site after launch and handling issues quickly.

Lean internal teams

For organizations that do not have in-house technical coverage for every issue or improvement.

Active marketing and content

For sites that keep changing and need reliable support as campaigns, pages, and features evolve.

Agency overflow support

For agencies that need a dependable technical partner to help maintain client sites over time.

Support Packages

Website support packages

Clear package tiers by support depth and capability. Pricing is scoped and quoted based on your environment, stack, and delivery requirements.

Features	Standard 8+ hours per site / month Stable sites needing consistent upkeep without heavy change.	Enhanced 12+ hours per site / month Organizations that want fewer surprises and stronger visibility.
Security updates
Bug fixes
Backup verification
24-hour weekday response time
Basic SEO upkeep
Automated testing
Automated visual regression testing	×
Code clean-up	×
Under 2-sec performance optimizations	×
WCAG 2.1/2.2 accessibility improvements	×
Drupal and WordPress training	×
Proactive planning	×	×
Automated integration testing	×	×

Extend your support package

Add-Ons that expand package capacity

Add-ons are layered on top of Standard, Enhanced, or Premium packages when you need extra capacity, deeper optimization, or faster handling for specialized work.

Extra development hours

per 5-hour block

$650

Urgent same-day support

per incident

$180

Advanced SEO optimization

per month

$290

Conversion landing page build

per page

$420

Custom analytics dashboard

one-time setup

$550

Accessibility audit + fixes

per sprint

$480

14-day service quality guarantee

If onboarding and first delivery cycle miss expectations, we reset scope and execution at no extra cost.

Clear monthly pricing

No surprise invoices. Additional scope is listed as optional add-ons before we start the work.

Secure payment and billing

Business-safe invoicing, contract-backed terms, and payment workflows suitable for partners and agencies.

Our Process

How we work

A clear, repeatable process from the first call to long-term support.

Plan

Strategy, scope, and a roadmap built around your goals and audience.
Design

Clear UX and on-brand interfaces your team reviews and approves.
Build

Accessible, maintainable development on Drupal or WordPress.
Support

Ongoing care, updates, and improvements after launch.

Certified. Connected. Committed To Your Growth.

Our partnerships and certifications strengthen every project

Community-rooted credentials and platform relationships help support trust, technical fit, and stronger delivery.

Certification

MBE Certified

Minority Business Enterprise

Certification

SDO Certified

Massachusetts Supplier Diversity Office

Recognition

Clutch Minority-Owned

Verified minority-owned business profile

Membership

Quincy Chamber

Quincy Chamber of Commerce

Public Sector

GSA MAS

Government contracting readiness

Network

America's SBDC Massachusetts

Small business support ecosystem

Supplier Network

NMSDC

National Minority Supplier Development Council

Technology Partner

Siteimprove

Accessibility and digital quality tooling

Technology Partner

Altmetric

Publishing and research ecosystem experience

Platform Partner

Pantheon

WebOps and managed CMS infrastructure

Cloud

AWS

Scalable hosting and infrastructure familiarity

Sector Experience

Press Ganey

Healthcare and experience platform work

Commerce Platform

Shopify

E-commerce delivery support

Higher Education

Ellucian

Education technology ecosystem experience

FAQs

Questions teams ask before choosing a support package

A few common answers before onboarding starts.

How quickly do you start after we choose a support package?

Most engagements start within 5 to 10 business days. We begin with a short onboarding to confirm priorities, access, and response expectations.

Can we upgrade from Standard to Enhanced or Premium later?

Yes. Packages are designed to scale. Many teams start smaller and move up once content velocity or technical complexity grows.

Do you support both Drupal and WordPress maintenance?

Yes. Responsab actively supports Drupal and WordPress environments, including updates, bug fixes, hardening, and platform improvements.

How do add-ons work with monthly support packages?

Add-ons extend package capacity for targeted needs without replacing the core monthly support scope.

What if we need agency or white-label support?

That fits best inside Premium and custom scopes. We can align with agency workflows, communication preferences, and client-facing delivery standards.

Your point of contact

Ralph Francois

Senior Developer

Ralph leads delivery and stays close to the sites we support, so maintenance and fixes are handled by a senior developer who already knows your build.

ralph@responsab.com 617-890-6020

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